City Hall Offers Multiple Options For Utility Payments

Brandon, MB – Due to the potential Canada Post work stoppage, the City of Brandon advises residents and businesses of alternative service delivery options to minimize the impact of mail delivery delays.

Alternative Payment Options

Customers who normally submit payment by mail are encouraged to utilize alternative payment methods accepted by the City:

• In-person at City Hall during normal business hours 8:30 a.m. to 5 p.m., Monday through Friday
• Drop-off box at the east door on the southeast side of City Hall at 410 – 9th Street
• In-person at your financial institution
• Online banking, e-transfer, or through Virtual City Hall (VCH)

For more information on these payment options, please visit brandon.ca/payment-options.

Virtual City Hall

To view balances or make payments on water, taxes or receivable accounts customers may apply for a Virtual City Hall (VCH) account at brandon.ca/vch-application.

For customers with an existing VCH account, please visit vch.brandon.ca for more information. VCH can also be utilized to pay parking and compliance tickets or apply for and pay for animal licenses.

Water and Wastewater Utility Invoices

Water and wastewater utility customers who receive their quarterly invoice by mail are encouraged to enroll in electronic invoicing. To enroll, complete an account change form online at  onlineservices.brandon.ca/updateinfo.

For quarterly customers who normally receive an invoice in November, those invoices will go to Canada Post on November 15th but may be delayed by the potential work stoppage. Customers can view their utility account balance on VCH. If customers do not receive their invoice by the end of November, they may email water@brandon.ca with their service address or account number to obtain an electronic copy of their invoice.

As a reminder, November utility invoices will be due December 6, 2024. Customers are advised to utilize alternative invoice delivery and payment methods to avoid late payment charges. 

Other Invoices

Invoices for ambulance, solid waste, or other municipal services may be paid using any of the alternatives listed above. Customers of these services can also enroll in electronic invoicing by emailing receivables@brandon.ca with their name and customer ID.

Vendor Payments

Businesses who currently receive payment via cheque are encouraged to enroll in electronic funds payment (EFT). EFT payments will continue to be generated weekly. Contact payables@brandon.ca for information on enrolling for EFT.

Cheques issued the week of November 12th will be delivered by mail. Delivery of future cheques will be subject to the status of the work stoppage. Invoices to the City of Brandon can be emailed to payables@brandon.ca.