City issues update regarding the Civic Services Complex


The City of Brandon is providing an update on some city services affected by an explosion that took place in September at the Civic Services Complex, located on 900 Richmond Avenue East.

On Thursday, September 7, 2023, an explosion causing considerable damage occurred at the Civic Services Complex, located at 900 Richmond Avenue East. While the incident is still under investigation, work to repair damage from the explosion is underway and is expected to take several months. While repairs are taking place, the building cannot be used for city operations.

With the inability to operate in specific areas of the complex and to continue to serve our residents, the City has secured a temporary location for some services of the Civic Services Complex. This location is at 382 Park Avenue East. Residents can attend this location in person effective Monday, October 23, the hours are Monday to Friday from 8 a.m. to 12 noon and 1 to 4:30 p.m., excluding statutory holidays.

The Civic Services Complex will serve as a home for internal city departments, including the public works team. In person services include the assessment of root claim forms and public works admin support. A few other departments including Brandon Transit and Fleet Services that were housed at the Civic Services Complex are working in other city facilities.

Root Claim Form

The City of Brandon offers a reimbursement program for labour and equipment costs related to the removal of sewer blockages caused by tree roots. While forms can be given in person at the Civic Services Complex, residents can now submit their claims online at the Root Claim Form or by emailing  Details on tree location and requirements for reimbursement can be found in the Water and Waste By-Law No. 5957 in Section 61 on page 27 of the bylaw.

Transportation Services

Brandon Transit passes can be purchased at several sales outlets including Sobeys, Safeway, and the Transit Information Centre located at 21 – 8th Street. A list of all locations can be found at  Applications for Brandon Access Transit can be submitted online via Paper copies can be obtained at the Transit Information Centre. The process for booking a trip remains the same and eligible clients can call 204-729-2437 to book their next trip.

The City’s Fleet Services is no longer accepting any drop in visits from salespersons. Such visits are temporarily on hold but will be open by appointment only in the next 6-8 weeks. Appointments can be made by calling 204-729-2578.

“While there has been disruption to the Civic Services Complex building, the City has maintained full operation of all its core operation services,” says Patrick Pulak, General Manager of Operations. “I want to thank our team of departments, city staff, and residents who have reached out over the last few weeks. Together we have worked to ensure city operations continued in a seamless manner through this transition.”

Please continue to call public works at 204-729-2285 regarding any enquiries or report a public works issue online at updates will be released as needed.