MPI Customers Can Now Check Claim Details Online

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Manitoba Public Insurance is pleased to launch Check My Claim, a convenient new feature on MPI’s website that allows customers to get information about certain MPI claims, where and when they want it.

Manitobans can use the new service to access the most up-to-date status of their existing physical damage claims on personal vehicles. Claim information, including progress updates, a summary of insurance coverage, liability percentage, adjuster contact information and the details of upcoming appointments at MPI locations, is available through the new option.

“We know one of the top reasons customers call MPI’s Contact Centre or their adjuster is to get an update on their physical damage claim,” said Marnie Kacher, MPI’s Chief Operations Officer. “Earlier this year, customer survey data also showed us that Manitobans want to access this information online. As a customer-centric organization, MPI listened and moved quickly to create a solution that meets both needs while supporting the important work of our adjusting teams throughout the province.”

Check My Claim is the latest example of MPI prioritizing the preferences of Manitobans in the products and services it offers. MPI is proud to be delivering value to customers through new online solutions that offer more convenient access to its services.

Available for personal vehicle claims made after May 5, 2023, registered owners will be required to enter their claim number, document number (DD/REF) and the email address provided to MPI when the claim was reported to access their claim’s status.